Frequently Asked Questions

• Is Autoline Transport a broker or a carrier?

  Autoline transport is both a broker and an auto transport carrier. With our in-house carrier network, our fleet covers approximately 10 major routes across the US. As a Bonded Broker (ICC/MC-737302), we deal with a large network of auto shipping and car transport companies who service the remainder of the US routes. We deal only with reputable carriers who are properly licensed and insured, and parallel the standards that of Autoline Carriers. When contracting a load to a network carrier, Autoline will act as the liaison between the carrier and you, the customer. We have a well established base of trucks providing quality service to assure you a worry free move. So whether your on an Autoline Truck or a Contracted Truck, you can rest assured that your getting the best service in the industry either way.

• Is my vehicle Insured?

  Your vehicle(s) will be insured against in-transit damage caused by carrier negligence or equipment failure by the auto shipping or car transport truck that we assign. These auto shipping and car transport trucks, by law, carry a minimum of $750,000 public liability insurance. Autoline requires our carriers to hold an additional $100,000 minimum, Cargo Insurance Policy for your protection.
  
  Autoline's Protection Guarantee: If your vehicle(s) incur damage during transit at the fault of our carrier, and if said carrier's insurance does not pay for these damages in full Autoline will pay your personal insurance deductible (up to $1000).
  

• How do I know when to take off work?

  Please don't take time off work unless the driver requests. Most times we can arrange pickup around your schedule.

• What do I do if I notice damage to my vehicle upon delivery?

  Our car transport and auto transport shippers strive to do the best job possible, however, sometimes damage does occur. If damage is found on your vehicle, notify Autoline Transport as soon as it is noticed. Make sure you get a copy of the condition report, noting the damage and signed by carrier. Without this document we will not be able to file an insurance claim for you.

• What is door-to-door service?

  Door-to-Door means the auto shipping or car transport driver will get as close to your door as they can legally and safely. Many cities have restrictions on large trucks that prohibit them from driving into some residential areas. Transport trucks are enormous and need lots of room to maneuver and turn around, so if access to your home is restricted by narrow streets, low-hanging trees, speed bumps or tight turns, the driver may ask that you meet the truck at a large parking lot nearby such as a grocery store.

• When can you pickup my vehicle?

  We specialize in ASAP (As Soon As Possible) moves on all our orders. For standard orders, a carrier will be assigned to pickup your vehicle in most cases, within a 1 to 7 day window of your requested ship date. You may schedule your pickup / delivery on the day(s) of your choice with 'Fast-Trac' service.

• How long will it take?

  Transit time depends on where your vehicle is shipping from and to. For instance, transit time from Chicago to Los Angeles is approximately 5 to 10 days, where as Los Angeles to New York City can take approximately 10 to 14 days. All pickup times, transport times, and dates quoted are simply averages. Each load is different depending on the individual auto shipping and car transport truck's schedule.

• Do I have to be present when my vehicle is being picked up / delivered?

  Yes, you or your designated individual must be present at both the pickup and delivery.

• Can I leave my vehicle someplace?

  Yes, providing we have a terminal in your area. There is an additional fee for this service.

• Can I leave personal items in the car?

  Autoline does not authorize personal belongings in the vehicle. Please understand that the items that you put in your vehicle will not be available to you until the vehicle is delivered. Please do not put items such as medicine, presents, or any other item that is needed by a specific time. If the truck is delayed, the items will not be available to you until the vehicle is delivered. No more than 100 pounds of soft goods such as pillows or blankets. Not only are auto shipping and car transport companies not insured for household goods, it is against the law for them to transport anything except your vehicle. The auto shipping and car transport truck is subject to inspection by the DOT and the Police at every state line and can be fined up to $10,000 if found to be carrying household goods. The car is subject to being impounded and all fines and expenses will be passed along to the owner of the car. Under NO circumstances can the car contain firearms, hazardous materials, illegal substances, or contraband.

• Will my vehicle be driven?

  The auto shipping driver will drive your car on and off the car transport, and may have to unload and re-load your car occasionally during transport to optimize space on the trailer. This unloading / reloading is kept to a minimum. Your car should not be driven in any case other than this. Odometer readings should be noted at pickup and delivery. Discrepancies should be noted on the delivery receipt and signed off by the driver.

• Will my vehicle stay on the truck?

  Your vehicle will stay on one truck with the same driver for the duration of the trip unless something unforeseen happens to the original truck or driver (i.e. - a mechanical break down or illness)

• How do I prepare my vehicle?

  Secure or remove any loose parts or specialty items such as ground effects, spoilers, fog lights, or wide mirrors, and lower or remove the antenna if possible. Repair or seal any tears or open seams on convertible tops to prevent fast-moving air from causing further damage. Make sure the radiator has adequate levels of fresh antifreeze. Be sure that the battery is secure, has no leaks, and that the fluid levels are low enough to accommodate expansion. Leave only about ¼ tank of gas in the vehicle, as a full tank of gasoline adds a lot of costly weight to the transport. Deactivate or disconnect anti-theft devices. There can be serious problems and unnecessary expenses if the driver is locked out or if the alarm goes off during the auto shipping process or the car transport. And finally, make sure that your vehicle is clean enough to ensure an accurate pickup inspection.

• How do I pay?

  Payment is broken down into 2 parts. When your order is booked/assigned to a truck and dates have been approved for shipment, you will be required to pay a deposit of $175. For the deposit we take all credit cards, and Paypal. Once your vehicle is delivered successfully you will pay the remaining balance to the Carrier directly in the form of Cash or Cashiers Check only.

• How do I check on the status of my order?

  You can track your order through our online tracking system. If you need more information than what is posted on your account, then by all means feel free to contact us anytime by email or phone.